Privacy Policy

1. Who We Are

This Privacy Policy applies to Cadtree Limited (2031), a Guernsey-registered company with registered address at La Corvee House, La Corvee Alderney GY9 3TQ ("Cadtree," "we," "us," "our"). Cadtree Limited operates jackpotcity-casino-canada.org, spincasino.ca, rubyfortune.ca, and royalvegas.ca (collectively, the "Casino Websites"). Cadtree Limited is licensed by the Alcohol and Gaming Commission of Ontario (AGCO) under Licence No. OPIG1236392 (issued 23 June 2022) and operates under the iGaming Ontario (iGO) Operator Agreement. Cadtree Limited collects, processes, and discloses personal information in compliance with Ontario's Freedom of Information and Protection of Privacy Act (FIPPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and Ontario Regulation 722/21. For privacy enquiries, contact Cadtree Limited via the Help Centre at help.jackpotcity-casino-canada.org.

2. What Data We Collect

Information You Provide Directly

Registration data including full legal name, date of birth, email address, phone number, physical address, government ID number, and occupation. Government-issued photo ID and supporting documents submitted for KYC identity verification. Payment information including credit card numbers and bank account details for processing deposits and withdrawals. Voluntary communications including chat messages, email correspondence, and customer support interactions. Social network profile data if you register via social login (name, birthdate, profile picture, friends list, and publicly available profile content).

Transaction and Activity Data

All deposit, withdrawal, wager, bonus, and game session data — recorded through the account's Transaction History tool and gaming records. Source of funds or source of wealth documentation where requested for anti-money-laundering compliance.

Technical Data

Device identifiers (UDID, IMEI, MAC address), IP address, geolocation data (collected to verify Ontario location compliance), browser fingerprinting, operating system and browser type, click-stream activity, pages viewed, time-on-page, log files, connection type, and VPN or proxy detection data. Telephone call recordings for customer support, training, and security purposes.

3. How We Use Your Data

To create, manage, and maintain your Casino Account, including KYC identity and age verification.
To process deposits, withdrawals, and all payment transactions, including FINTRAC anti-money-laundering screening.
To verify that each player is physically located in Ontario at login and during play sessions.
To administer bonuses, promotions, tournaments, and the Loyalty Rewards programme.
To provide customer support and respond to complaints, disputes, and regulatory enquiries.
To detect and prevent fraud, money laundering, bot use, and prohibited conduct.
To conduct analytics, performance research, and statistical reporting to improve the Services.
To communicate with players about account activity, promotions, and service updates, where marketing consent has been given.
To train and improve artificial intelligence systems, where permitted by applicable law.
To comply with AGCO requirements, iGO Operating Agreement obligations, FIPPA, PIPEDA, Ontario Regulation 722/21, and applicable Canadian law.

With affiliated Cadtree Limited companies within the Casino Group for operational and compliance purposes.
With third-party service providers (cloud computing, identity verification, fraud prevention, payment processors, credit reporting agencies) engaged to support Casino Website operations.
With iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO) as required by the Operating Agreement and applicable regulations.
With FINTRAC and other governmental or regulatory authorities for anti-money-laundering compliance.
With eCOGRA as Cadtree Limited's approved Alternative Dispute Resolution provider.
With the Kahnawake Gaming Commission and the Alderney Gaming Control Commission (AGCC) as required by Cadtree Limited's multi-jurisdictional licensing obligations.
With marketing affiliates and White Label Brand operators where the player has provided marketing consent.
With law enforcement, courts, and governmental bodies when required by law or to defend legal claims.
Cadtree Limited does not sell, give away, or share personal data with unaffiliated third parties for their own independent marketing purposes.

5. Your Rights

Access: You may request a copy of the personal data Cadtree Limited holds about you.
Correction: You may request correction of inaccurate or incomplete data. Basic account details can be updated directly within your account; other corrections require contacting Player Services.
Deletion: You may request deletion of your personal data, subject to mandatory retention obligations under gambling regulations, FINTRAC, and the iGO Operating Agreement.
Restriction: You may request that Cadtree Limited restrict further processing of your data in certain circumstances.
Objection: You may withdraw marketing consent at any time by contacting Player Services via live chat.
Portability: You may request your personal data in a machine-readable format where technically feasible.

Rights requests are subject to applicable legal exceptions. Ontario players may also file a Freedom of Information Request (FOI Request) directly with iGaming Ontario under Part II of FIPPA. Submit rights requests via help.jackpotcity-casino-canada.org or by email to the Privacy Executive contact form on the Casino Website.

6. How We Protect Your Data

128-bit SSL encryption on all data transmissions between players and Casino Websites.
Secure network topology including firewall and intrusion prevention systems.
Multi-Factor Authentication (MFA) available for all player accounts.
Access controls restricting player data to authorised personnel categories: Customer Support, Customer Welfare, Technology and IT, Risk and AML, Data Analytics, Compliance, Legal, and Privacy Teams.
External and internal security audits.
Incident response procedures with breach notification to players, iGO, and the Office of the Privacy Commissioner of Canada within applicable timeframes.

7. Cookies

Cadtree Limited uses Tracking Technologies — including cookies, web beacons, pixel tags, and scripts — on jackpotcity-casino-canada.org and in the casino app. Four categories are used: strictly necessary (essential for login and security), functionality (remembering language preferences and login status), performance (analytics and usage statistics), and marketing or advertising (delivering targeted offers). Players can manage cookie preferences through their browser's settings or via the cookie preference centre on the Casino Website. Disabling strictly necessary cookies will impair login and account functionality. For the full Cookie Policy (last updated 1 July 2022), see the Privacy Policy page at jackpotcity-casino-canada.org.

8. Data Retention

Financial data and gameplay data: minimum six years from the date of each transaction.
Telephone call recordings and correspondence: minimum three years, or longer where legitimate legal interests require.
AML-related data: minimum five years from the end of the customer relationship.
Marketing data: maximum three years.
KYC identity verification documents: five years from account closure, or longer if required by regulation.
Inactive accounts with no login for six or more consecutive months: subject to deactivation after 30 days' notification; a C$10 monthly administration fee applies to positive cash balances in deactivated accounts until the balance reaches zero or the account is reactivated.

9. Minors

Jackpotcity-casino-canada.org is not directed at persons under 19 years of age. Age verification is conducted during registration. Accounts found to have been registered by a person under the legal gambling age will be closed immediately, all gameplay voided, all associated winnings forfeited, and the matter may be reported to relevant authorities. Players who suspect a minor has accessed the Services should report this via help.jackpotcity-casino-canada.org.

10. Changes to This Policy

Cadtree Limited reserves the right to amend this Privacy Policy at any time. Material changes will be communicated by notice on jackpotcity-casino-canada.org or by email to the registered address. Material changes take effect seven days after publication. Continued use of the Services after any change constitutes acceptance of the updated Privacy Policy.

11. Contact Us

For all privacy enquiries, data access requests, or complaints: contact the Cadtree Limited Privacy Executive via the contact form on the Privacy Policy page at jackpotcity-casino-canada.org or via live chat at help.jackpotcity-casino-canada.org. Players dissatisfied with Cadtree Limited's response may escalate to iGaming Ontario at [email protected] or to the Office of the Privacy Commissioner of Canada.