Responsible Gaming

Jackpot City Casino is a real-money online casino licensed by the Alcohol and Gaming Commission of Ontario (AGCO Licence No. OPIG1236392). The casino provides all Ontario players with a full suite of responsible gaming tools accessible directly from their account dashboard after login — including deposit limits, loss limits, session limits, a self-assessment questionnaire, and both temporary and permanent self-exclusion. These tools are integrated into the platform as a condition of the iGaming Ontario Operating Agreement and are available to every player at no cost.

Deposit Limits

Jackpot City's deposit limit tool allows Ontario players to set a maximum deposit amount over a daily, weekly, or monthly period. Once the limit is reached, no further deposits can be made until the period resets. Decreases to deposit limits take effect immediately. Increases require a 24-hour waiting period before becoming active — this cooling-off window is a regulatory requirement that prevents impulsive limit increases driven by chasing losses. All limit changes are calculated using the GMT+2 time zone.

Loss Limits

Jackpot City's loss limit tool allows Ontario players to cap the amount of their own real money they are willing to lose over a daily, weekly, or monthly period. Loss limits apply exclusively to cash credits — bonus credits are excluded from the calculation. Loss limit balances reset automatically at midnight. As with deposit limits, decreases take effect immediately while increases require the 24-hour cooling-off period.

Session Limits

Jackpot City's session limit tool allows Ontario players to set a maximum time they can remain logged into the casino per day, per week, or per month. When a session limit is reached, the player is automatically logged out of their account. Session limits help players maintain awareness of time spent gambling and reduce the risk of extended unplanned play.

Self-Assessment Tool

Jackpot City provides a nine-question self-assessment questionnaire accessible from the Responsible Gaming section of the casino website. The questionnaire evaluates gambling behaviour across dimensions including chasing losses, increasing bet sizes to maintain excitement, borrowing money to gamble, and the financial and emotional impact of gambling. Results categorise risk level as low, moderate, or concerning, with specific recommended next steps including setting player limits or initiating self-exclusion. Players can access the self-assessment at any time without logging in.

Temporary Self-Exclusion ("Take a Break")

Ontario players who need a short-term break from gambling can activate a temporary self-exclusion from their account settings. During the elected period, the player cannot log in, deposit, or place wagers. The exclusion cannot be reversed or shortened once activated — it runs for the full elected duration. Players who wish to activate a temporary exclusion should contact the support team via live chat at help.jackpotcity-casino-canada.org.

Permanent Self-Exclusion

Jackpot City allows Ontario players to apply for permanent self-exclusion, closing their account for a minimum of six months. During the exclusion period, Cadtree Limited makes all reasonable efforts to detect and close any new accounts the excluded player may attempt to open. Gambling, login, and deposit activity are all suspended for the duration of the exclusion. Permanent self-exclusion cannot be reversed once confirmed. Players are strongly advised to also self-exclude from all other gambling operators where they hold accounts, and to contact iGaming Ontario to register on the centralised self-exclusion system.

12-Month Transaction and Gaming History Access

Jackpot City provides every Ontario player with access to their complete transaction and gaming history for the past 12 months directly from their account dashboard. This tool allows players to review all deposits, withdrawals, wagers, and bonus activity — supporting informed decisions about gambling behaviour and spending. Players can also arrange to be contacted by the casino if specific events occur, such as logging in during a self-exclusion period, hitting a deposit or loss limit, or requesting a limit increase.

Healthy Gaming Habits

  • Treat gambling as entertainment, not as a method for generating income or recovering financial losses.
  • Decide your session budget before starting and stop when it is reached — regardless of whether you are winning or losing.
  • Never chase losses; increasing stakes to recover a losing session creates larger financial risk, not recovery.
  • Use Jackpot City's deposit and loss limits to enforce your budget at the account level, removing in-session decision-making.
  • Take regular breaks during sessions — set a timer if needed to maintain perspective on time elapsed.
  • Do not gamble when depressed, stressed, upset, or under the influence of alcohol or drugs.
  • Balance casino play with other hobbies and social activities.
  • Understand that all casino games have a built-in house edge — no betting system or strategy guarantees a win.

Warning Signs of Problem Gambling

  • Regularly spending more than you can comfortably afford to lose.
  • Needing to gamble with progressively larger amounts to feel the same excitement.
  • Repeatedly returning to try to win back money lost in previous sessions.
  • Borrowing money, selling possessions, or concealing spending to fund gambling.
  • Gambling causing stress, anxiety, guilt, or conflict in personal or professional relationships.
  • Gambling interfering with work, family obligations, or other responsibilities.
  • Friends or family expressing concern about gambling behaviour.
  • Using gambling as a way to cope with emotional distress, depression, or stress.

Protection of Minors

Casino play at Jackpot City is available only to persons 19 years of age or older. Cadtree Limited conducts comprehensive age verification checks during registration and reserves the right to close any account where underage gambling is confirmed, with all associated winnings forfeited immediately. Players who suspect a minor has accessed their account or the casino in general should report this via live chat at help.jackpotcity-casino-canada.org. For households where devices are shared with children, Jackpot City recommends installing Net Nanny® (netnanny.com) or Bet Blocker (betblocker.org) to restrict access to gambling websites on shared devices.

Support Organisations for Ontario Players

  • ConnexOntario — connexontario.ca — Free confidential mental health, addictions, and housing services information for Ontario residents.
  • Responsible Gambling Council — responsiblegambling.org — Research, education, and direct support resources for problem gamblers and their families in Canada.
  • Gamblers Anonymous — gamblersanonymous.org — Peer support and 12-step recovery programme with local chapters across Canada.
  • Bet Blocker — betblocker.org — Free self-exclusion app that blocks gambling websites across multiple devices for a player-selected period.

Contact Jackpot City Support

To set limits, activate a cooling-off period, or initiate self-exclusion, contact the Jackpot City Player Services team via live chat at help.jackpotcity-casino-canada.org — available 24/7. All responsible gaming requests are handled in strict confidence.