Terms and Conditions

These Terms and Conditions ("Agreement") govern the use of jackpotcity-casino-canada.org and all related software and services, operated by Cadtree Limited (2031), a Guernsey-registered company with registered address at La Corvee House, La Corvee Alderney GY9 3TQ. Cadtree Limited is licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) under Licence No. OPIG1236392 (issued 23 June 2022), operates under the terms of the iGaming Ontario (iGO) Operator Agreement, and is additionally licensed by the Kahnawake Gaming Commission and the Alderney Gambling Control Commission (AGCC). This Agreement was last updated on 12 February 2026 (Version 1.5). By registering an account or using the services at jackpotcity-casino-canada.org, you confirm that you have read, understood, and accepted these Terms in their entirety.

1. Definitions

"Account" means the unique account issued to a player by Cadtree Limited upon registration. "Agreement" means these Rules, Terms and Conditions. "Casino Group" means Cadtree Limited and its subsidiaries, affiliates, sibling, parent, and ultimate parent entities. "Casino Websites" means jackpotcity-casino-canada.org, spincasino.ca, rubyfortune.ca, royalvegas.ca, and all related online casinos operated by Cadtree Limited. "Inactive Account" means an account with no login for six or more consecutive months. "Player" means any registered real player, guest player, inactive player, or closed account player. "Services" means the availability and provision of software and games through the Casino Websites. "Your Jurisdiction" means the jurisdiction in which the player is domiciled, resides, or works.

2. Acceptance of Terms

By registering an Account, the player acknowledges acceptance of all provisions of this Agreement. Cadtree Limited reserves the right to amend these Terms at any time without prior notice by publishing the revised version on the Casino Websites. Changes take effect immediately upon publication. Continued use of the Services constitutes acceptance of any changes. The English version of these Terms prevails over any translation in the event of ambiguity.

3. Eligibility

  • Players must be a minimum of 19 years of age to register an Account or use the Services.
  • Players must be physically located in Ontario at the time of registration and at each subsequent login. Geolocation technology verifies physical location.
  • Only one Account is permitted per person, household, email address, telephone number, payment method, and shared device environment.
  • Players who have self-excluded from any iGaming Ontario-registered platform are not eligible to register.
  • Ineligible individuals include: players under 19 years of age; players under court order restricting online gambling; players subject to a written AGCO Registrar direction prohibiting access; officers and employees of Cadtree Limited; employees of registered third-party game suppliers; AGCO members and employees; and officers, directors, and employees of OLG or iGaming Ontario.

4. Account Registration

All registration information must be accurate and complete. Cadtree Limited may request government-issued photo ID, proof of Ontario address, and proof of payment method ownership at any time, including at registration and before processing any withdrawal. Accounts with incomplete or inaccurate details may be suspended pending verification; accounts that cannot be verified may be closed with balances confiscated, refunded, or voided. Players must update registration details promptly by contacting Player Services. Account login credentials must be kept strictly confidential. Multi-Factor Authentication (MFA) is available and recommended. Cadtree Limited will never request a player's password via email or chat.

5. Deposits and Withdrawals

Jackpot City accepts deposits via Visa, Mastercard, American Express, Interac, eCheck, and Apple Pay. The minimum deposit is C$10. All deposits reflect in the player's account instantly. Withdrawals are processed using the same method as the original deposit up to the deposited amount; winnings above the deposited amount are paid to the player's Preferred Method of Payment (PMOP). For Ontario players, Instant Withdrawals are available on eligible methods (Interac and Visa OCT) — funds are released as soon as internal compliance review is complete, without the standard 48-hour pending period. KYC verification — including government-issued photo ID, proof of address, and proof of payment method — must be completed before any withdrawal is released. Withdrawal requests are screened during a rolling 24-hour compliance review window; withdrawals are not processed over weekends. Funds returned to a payment method follow the method's own processing timeframe after Jackpot City's release.

5a. Bonuses and Wagering Requirements

All bonuses are credited to a separate Bonus Balance. Bonus funds cannot be directly withdrawn and must be played through the applicable wagering requirement before converting to withdrawable cash. The welcome bonus carries a 35x play-through requirement on bonus funds. Game contributions toward wagering requirements: Slots, Must Win Jackpots, Keno, Scratch Cards — 100% (re-spin slots count 10%); table pokers, most roulettes, most video pokers, most blackjacks (excluding Classic Blackjack), Casino War — 8%; Classic Blackjack, All Aces video poker, Jacks or Better video poker — 2%; all baccarat, craps, Red Dog, Sic Bo — 0%. Single bets of 30% or more of the credited bonus amount constitute irregular play. The maximum bet during active bonus play-through is C$8 per round and C$0.50 per line. Unused bonus balances and associated loyalty points expire six months from the date of issue. Each bonus is limited to one claim per person, household, email, phone number, payment method, and IP address.

5b. Responsible Gambling

Cadtree Limited promotes responsible gaming by providing deposit limits, loss limits, session time limits, self-assessment tools, temporary self-exclusion ("Take a Break"), and permanent self-exclusion (minimum six months) within every player's account dashboard. Limit decreases take effect immediately; limit increases require a 24-hour cooling-off period. Permanent self-exclusion cannot be reversed once activated. Players seeking immediate account suspension should contact Player Services via live chat. For external support, Ontario players can contact ConnexOntario at connexontario.ca or the Responsible Gambling Council at responsiblegambling.org.

6. Prohibited Conduct

  • Using bots, automated software, virtual machines, or any tool that performs actions on behalf of a player without real-time input.
  • Colluding with other players or using software that shares game information without consent.
  • Depositing or wagering funds derived from illegal activities or money laundering.
  • Charging back, disputing, or reversing legitimate deposits after wagering has occurred.
  • Opening more than one Account per person or household.
  • Allowing third parties, including family members, to access a personal casino Account.
  • Using the Services when physically located outside Ontario.
  • Using the Services for professional gambling purposes or in concert with a syndicate.
  • Using abusive, offensive, or threatening language in any customer support channel.
  • Circumventing geolocation detection using VPNs, proxy servers, or virtualisation software.

7. Intellectual Property

All copyright, trademarks, and intellectual property rights in Casino Website content and software remain vested in Cadtree Limited or its licensors. Players are granted a revocable, non-exclusive, non-transferable licence to use the Services for personal, non-commercial purposes only. Copying, reproducing, distributing, or creating derivative works from any Casino Website material or software is prohibited without prior written permission.

8. Limitation of Liability

Cadtree Limited is not liable for loss or damage arising from platform downtime, server disruptions, telecommunications failures, internet interruptions, third-party payment processor delays, software malfunctions, or events beyond Cadtree Limited's reasonable control. In no circumstances shall Cadtree Limited be liable to any player in contract, tort, or negligence for any direct or indirect loss. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by Cadtree Limited's negligence.

9. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Formal complaints must be submitted to [email protected] within six months of the incident. Complaints unresolved through internal review may be escalated to eCOGRA (ecogra.org) using a Dispute Reference Number issued at the conclusion of the internal process. Players who remain dissatisfied after ADR may contact iGaming Ontario at [email protected] or 1-833-554-4263, or the AGCC at gamblingcontrol.org.

10. Contact

Cadtree Limited — La Corvee House, La Corvee Alderney GY9 3TQ. Player Services: help.jackpotcity-casino-canada.org (live chat and email, 24/7). Formal complaint email: [email protected]. iGaming Ontario: [email protected] / 1-833-554-4263.

By continuing to use the Services at jackpotcity-casino-canada.org, you confirm that you have read, understood, and accepted this Agreement in its entirety.